WhatsApp Control
Run the practice from WhatsApp. Leave client chat alone.
WhatsApp Control is a staff layer into the Vetrics agent. You ask a question in ordinary language and the Codex harness uses the PMS. It is not how you message owners. That stays on client WhatsApp, in the inbox.
Two WhatsApps
Control is staff. Client messaging is owners.
Reminders, recalls and inbox replies use WhatsApp Business for clients. Control is a separate number and a separate job: operate Vetrics from your phone.
Talk to the practice, not a client thread
Staff message a control number. The Codex harness answers from live diary, stock, debtors and records, using the signed-in person's permissions.
Prepare the next piece of work
Ask for the overdue list, tomorrow's rota gap or a referral pack. Vetrics prepares it. Changes wait for you to confirm.
Not the owner inbox
Client WhatsApp stays in the unified inbox, with templates and reminders. Control is a staff channel. The two do not share a thread.
See the control channel next to the inbox
We can show a staff message into the agent, then the same practice's client WhatsApp thread in the inbox, so the split is obvious.