Everything your practice needs to run well

A refreshed practice website with service pages, opening hours, local SEO foundations and enquiry capture, hosted and maintained for you.

Clients request or book appointments from your website. Availability follows your diary rules, appointment types and team schedule.

Website and portal enquiries arrive in the unified inbox, linked to the client record so nothing gets lost.

Track new patient registrations with 7-day trends, species breakdowns and recent registrations widgets on the practice dashboard.

Clients submit appointment requests that your team reviews and confirms before they land on the diary.

Send estimates with a tokenised booking link. Clients review the estimate and book an appointment directly.

Pet owners view records, request appointments, pay invoices and message the practice through a secure online portal.

Additional client acquisition through the VetsCompared comparison network. Enquiries from VetsCompared arrive in the same inbox.

Manage inbound and outbound patient record transfers between practices with status tracking and audit trail.

Structured clinical notes with Subjective, Objective, Assessment and Plan sections. Draft, finalise and add addenda with a full audit trail.

Record audio during consultations and transcribe directly into SOAP sections. Section-aware prompts produce relevant clinical text.

Generate a structured visit summary from SOAP notes, vitals, prescriptions and procedures. Clinicians review and accept before it enters the record.

Record diagnoses per consultation and maintain an active problem list per patient, carried across visits for longitudinal care.

Record temperature, heart rate, respiratory rate, weight, body condition score and pain score with full history and trending per patient.

Administer vaccines, track due dates and generate branded vaccination certificates as PDFs.

Create multi-item treatment plans per patient with progress tracking per step. Plans persist across consultations.

Reusable staged checklists for surgical protocols, dental procedures and clinical pathways. Apply to a consultation and track completion per item.

Structured discharge documentation with voice transcription support. Follow-up appointment prompts appear automatically at discharge.

Templated take-home care instructions for clients. Editable per visit and exportable as branded PDFs.

Pre-op checklists, timed vital observations with threshold-based alerts, drug administration log and live trend charts during procedures.

Search VMD products from the formulary, calculate weight-based doses and check prescribing guidance directly inside the consultation workflow.

Create and track imaging requests with accession numbers, lifecycle statuses and optional DICOM worklist integration for connected imaging systems.

Lab result entry with reference ranges and abnormal flags. Diagnostic test lookup and results linked to the consultation record.

Attach photos and files to the consultation record. Mobile QR upload lets staff or clients upload directly from a phone.

Day, week and month views with one column per vet. Drag-and-drop rescheduling, room assignment, recurring appointments and waitlist matching.

Run patient flow from a live Active Cases board with room-aware stages, drag-and-drop transitions, assignments and linked refill work queues.

Track stock levels, lot and expiry dates, low-stock alerts and dispensing deductions from clinical workflows.

Manage purchase orders, supplier catalogue mapping, NVS ordering and goods-received posting back into live stock records.

Personal dashboards with configurable widget layout for Active Cases, KPIs, My Queue, registrations and trend charts.

Kanban pipelines for operational queues such as Active Cases and repeat prescription refills with assignees, comments and stage controls.

Wellness and membership plans with recurring billing, included services, species rules and redemption tracking.

Configurable multi-step approval policies for actions that need sign-off. Approvals queue per user with audit trail.

Revenue, appointment and service reporting with dashboard widgets, trend charts and daily operational visibility for practice managers.

Search across clients, patients, appointments, documents, prescriptions and invoices from command palette or the dedicated full search page.

Create invoices linked to consultations, with automatic clinical charge capture, billing review at checkout, payment tracking and end-of-day reconciliation.

Build written estimates that convert directly into invoices without re-keying. Send to clients for review before treatment.

Vaccinations, procedures and prescriptions can create pending billable items automatically, with a final review step before invoice completion.

Collect one payment across multiple invoices with allocation tracking, supporting Stripe Terminal, secure payment links and manual channels.

Connect your own Stripe account for card processing and reconciliation. Used as the payment backbone for collection, checkout and terminal workflows.

Send secure checkout links so clients can pay outstanding balances remotely, including collection tokens that can cover multiple invoices.

Take chip, tap and reader payments at reception through Stripe Terminal and attach those payments directly to the relevant invoice collection.

Process refunds and credit notes against invoices with a full audit trail.

Manage pet insurance policies and claims alongside the clinical record, from draft through to settlement with document attachments.

Configure VAT rates for services and products with invoice-level VAT breakdowns aligned to UK practice billing requirements.

Create reusable pricing bundles for common treatments, procedures and care packages to speed up estimates and invoice build-out.

Sync invoices, payments and billing data with Xero. Map service categories to your chart of accounts and keep your practice financials reconciled automatically.

Manage CMA-aligned pricing with species and weight-banded service variants, offering status and clinical context from one admin surface.

Digital consent with risk classification, remote signature capture via email, SMS or QR code, and immutable signed PDFs linked to the record.

A full document studio for building and customising branded PDFs. Configure brand colours, fonts, logo placement, headers, footers, watermarks and per-document section layouts with merge fields and live preview — across invoices, estimates, certificates, consent forms, discharge summaries, prescription labels, medical summaries, client statements and more.

Upload, categorise and organise documents with structured folders and timeline linkage to patients, clients and consultations.

Extract structured data proposals from uploaded clinical and insurance documents so teams can review and save key values faster.

UK-compliant controlled drugs register with immutable logging, witness recording and PDF register export.

Comprehensive audit logging across clinical, billing and operational events. Sensitive fields are automatically redacted.

Granular permission grants per role (admin, veterinarian, nurse, SQP and front desk) with per-practice overrides.

Flag dangerous animals, handling risks, client conduct concerns and welfare issues. Visible across patient, client and consultation views.

Authorise, dispense and manage repeat medications with refill queues, VMD-aware formulary support and controlled-drug safeguards. Repeat authorisation controls are expanding in early access.

Configurable multi-step reminder campaigns by email and SMS. Schedule steps with timing and channel selection per flow.

Automated vaccination and wormer recall flows with due-date detection and outreach by email or SMS.

Calls, texts, emails, WhatsApp and portal messages in one place. Assignment, snooze, templates, sending tools and internal notes keep communication tied to the client record.

Send branded operational emails for appointments, recalls, invoices, consent and payment requests with delivery tracking and audit history.

Route WhatsApp Business conversations into the unified inbox and run outbound templates for eligible reminders and notifications.

A business intelligence assistant that answers real-time questions about revenue, appointments, outstanding debtors, stock levels, recalls, pet plan health, channel performance and more — directly from your live practice data.

Outbound HMAC-signed webhook events for practice data changes. Configurable per event type with retry and backoff.

Scoped API keys for third-party integrations. Control read and write access per resource type.

Scoped REST API, outbound webhooks and live integrations across payments, accounting, procurement, communications and the VMD medicines directory. An open-door partner policy for building the widest veterinary technology ecosystem.